"The Simple Truth Of Service"
(This is a true story as told to Barbara Glanz, CSP)

6-28-2007 Church Within SOW Seeds Service - Story #448

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Greetings my Dearest Sisters and Brothers, and welcome again to Church Within's Story of the Week ["SOW Seeds”].

This week's SOW Seeds Story, contributed by: Patije

Story of the Week
The Simple Truth Of Service
(This is a true story as told to Barbara Glanz, CSP)

A few years ago I was hired by a large supermarket chain to lead a customer
service program -- to build customer loyalty.

During my speech I said:  "Everyone of you can make a difference> Try to create memories for your customers that will motivate them to come back. How?

Put your personal signature on the job. Think about something you can do for your customer to make them feel special --- a memory  that will make them come back."

About a month after I had spoken, I received a call from a 19 year old bagger named Johnny  He proudly informed me he was a Down Syndrome individual and told me his story.

" I liked what you talked about he said, but at first I didn't think I could do anything special for our customers.  After all, I'm just a bagger."

"Then I had an idea: Every night after work I"d come home and find a  thought for the day If I can't find a saying I like, I just thought one up."

When Johnny had a good THOUGHT FOR THE DAY his dad helped him set it up on the computer and print multiple copies. Johnny cut out each quote and signed his name on the back then he'd bring them to work the next day. 

"When I finished bagging the groceries I put my thought for the day in their bag and say: ' THANKS for SHOPPING with us.."

It touched me to think that this young man -- with a job most people would say is not important  had made it important by creating precious memories for all the customers.

A month later the store manager called me.

"You won't believe what happened. When I was making my rounds today I found Johnny's checkout line was three times longer than anyone else's! It went all the way down the frozen food aisle. So I quickly announced.  ''We need more cashiers! Get more lanes open!' as I tried to get people to change lanes. But they wouldn't --- no one would move.

They said: "No, it's okay --- we want to be in Johnny's  lane.  We want to stay in Johnny's lane, we want his thought for the day!"

The store manager continued: "It was a joy to watch Johnny delight the customers. I got a lump in my throat when one woman said: "

"I used to shop at your store once a week, but now  I come in every time I go by  because I want to get Johnny's thought for the day "

A few months later the store manager called me again.

"Johnny had transformed the store.  Now when the floral department has a broken flower or unused corsage they  find an elderly woman or a little girl and pin it on them."

"Everyone's having a lot of fun creating memories! Our customers are happy and  talking about us . . . they are coming back and bringing their friends."

A wonderful spirit of service spread throughout the entire store...and all because Johnny chose to make a difference!

Johnny's idea wasn't nearly as innovative as it was loving it came from his heart. it was real.. That's what  touched his customer, his peers, and those who read this story.

Great service comes from the heart. . . .

Will you be a Johnny today?

The Prayer
Dear God,        
        It is in Loving Service that we find You… and Show You to others.

You ALL are Within the Infinitely Loving Embrace of our Universal Parent,

The Creator's Eternal Love to all of You,
Pastor Daniel

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